Open Market Triage Centre

Our OMTC provides open market adjusting claims services for Lloyd’s.

Our experts understand the specific language and technicalities of the Lloyd market and provide the highest quality service on a file per file basis in the same efficient manner provided on binders.

Our extensive knowledge of the domestic marketplace and complete coverage in the US and Canada means we can facilitate claims handling by providing a variety of services, including set-up and triage, data management, fund processing, claims examining, and litigation management, on open market files and programmes.

Open Market Triage Centre services include:

OMTC Basic

  • Dedicated email addresses for each subscribing Syndicate, London Broker, or North American Broker e.g.
  • Claims intake and triage
  • After hours Emergency Claims Service 
  • Claims assigned to approved adjusting panel
  • Specific handling instructions given in accordance with Underwriters’ guidelines


  • Tracking of adjusters’ reports to assure timeliness
  • Monitoring of reserves
  • Full/partial file examining
  • Compliance audits and performance reviews to assure reliable service of panel members
  • Processing of financial transactions including Lineage, bordereaux production, wire transfers and M.I. reports
Contact us for more details