International Programs Group
IPG is an independent Third Party Administrator providing claims services for the domestic market across Canada, the United States, the Lloyd's market in London, domestic insurers, and self-insured entities. We understand the care with which your claim must be handled. Our specialized team of experts has specific knowledge of domestic claims handling throughout North America, as well as the intricacies of the London market and acts in accordance with governance requirements in the UK.
IPG takes pride in representing your best interests and client satisfaction is a top priority. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals with expertise and licensing in all jurisdictions within the United States and Canada.
The Next Best Thing to You Being Here
Services
Emergency Claims Services (ECS)
Your claim can require attention urgently, even outside normal business hours.
Desktop Adjusting
End-to-end claims adjusting that reduces cycle time and offsets costs.
Risk Management Services
Manage your risk by undergoing Risk Inspections, understanding Claim Trends, and getting the Policyholder Information.
MI Reporting
Monitor your portfolio to your exact specifications with IPG's Management Information reports.
Stewardship Meetings
Stewardship creates a platform to ensure our clients continue to receive the service levels that led them to IPG in the first place.
Financial Management
Fully operational backroom to manage your Trust Account, Lineage, and Bordereau needs.
Specialty Lines
IPG’s select team of qualified examiners handle a variety of Specialty Lines claims.
Customer Surveys
Learn how we track customer service results with our Net Promoter Score.
Claims Intake and Triage
Your claims handling process begins the moment we receive it.
Examining and Litigation Management
Leveraging professional contacts across the country, our examiners understand the local environment
Branding
Your brand tells people about your business DNA.
Open Market Triage Centre
IPG provides open market adjusting claims services for Lloyd’s.