Emergency Claims Services

Your claim can require attention urgently, even outside normal business hours.

That’s why our bilingual Emergency Claims Services (ECS) team is available across the US and Canada 24 hours a day, seven days a week, with both the local knowledge and understanding of respective Lloyd's syndicate’s specific requirements to protect your brand.

IPG can provide a dedicated, branded, North America-wide toll-free number for you to distribute to your customers. We'll greet your callers to your specifications and ask them the questions that you want asked. Summarized Call Reports are generated from every call we receive and our leading-edge call centre software triages and distributes them back to your organization, to the people and places you specify.

In those cases when your caller needs to speak with an adjuster right away, we'll patch them through directly to one in their immediate area. This ensures local, on the ground expertise whenever you need it. Our panel of licensed on-call adjusters provide expert mitigation advice, using your company's preferred vendor lists. Need emergency attendance? Our team will be right out to handle your claim personally, while abiding by your specific handling instructions while doing so, after which they will send you a detailed summary report before 9:00 am the next business day.

Contact us for more details