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Manager, Audit and Compliance - Hybrid, Full-time (Toronto, Ontario) Apply Now Company: ClaimsPro LP - International Programs Group Manager, Audit and Compliance - Hybrid, Full-time (Toronto, Ontario) International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are dedicated to providing the highest quality of Third-Party Administrator (TPA) services. IPG also provides clients with the added value of local, on-the-ground knowledge and coast-to-coast coverage across Canada and the UK. Role Summary: The Manager, Audit and Compliance must ensure that quality standards and procedures are established and aligned with operational and customer specifications. This individual is responsible for managing the organization's quality assurance programs and will also establish performance standards, procedures, and audit controls to meet business requirements, as well as identify and implement process improvements to increase the efficiency, effectiveness, and quality of company operations. Please note this role will have a hybrid work model. The successful candidate will be required to work from home and from our downtown Toronto office. Education, Knowledge, and Experience Required: CIP, FCIP designation or equivalent 5-10 years of industry experience within claims environment Multi-line experience Competencies Required to Succeed: Strong team player Superior attention to detail Excellent written, oral, and presentation skills Experience developing and implementing action plans Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner Intermediate computer skills word processing, spreadsheet, dBase applications, claims management system Responsibilities: Account maintenance and management Proactively identify and forecast account strengths, best practices, and development opportunities for adjusters Complete regular or specified reviews of physical / electronic files measured against a set of performance indicators which are aligned with client-specific and corporate expectations Assist with creation of guidelines as required to develop/maintain high quality claims management delivery Workings with account coordinators to ensure new programs are onboarded into audit program Monitor to ensure audit, special account instructions and other program specific details are linked to client requirements Assist with completion of pre audit and due diligence questionnaires as required We offer a dynamic work environment, career development opportunities, competitive compensation, benefits and RRSP matching programs, and many more company perks! SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Apply Now	International Programs Group (IPG)	Toronto	Ontario	Share Job Link Copy to Clipboard	Apply Now
Property Claims Examiners - Full-time (Remote, Anywhere in Canada) Apply Now Company: ClaimsPro LP - International Programs Group Property Claims Examiners - Full-time (Remote, Anywhere in Canada) International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions. We are seeking Property Claims Examiners to join our team. The successful candidates will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled properly and also helps offset third-party adjusting costs. These positions are remote, work from home opportunities. Responsibilities: Examine moderate to intermediate complex property claims Produce reports with occasional guidance from Manager Direct Field Adjusters on task assignment investigations Settle claims directly with Insureds or their representatives Administer claims payments/settlements through trust accounts Liaise with all stakeholders to insure clients needs are met Report back to the syndicate or self-insured according to their guidelines Qualifications & Experience: While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces. We will also consider the following: Your education, with relevant post-secondary education being an asset Your completed CIP courses, or working towards CIP designation Your ability to hold an independent adjusting license Your 3-7 years' experience delivering relevant claims adjusting and/or examining work Exposure to the Lloyd's market would be an asset Your experience positively contributing to a high-performing team Examples of your strong aptitude and ability to work with technology Your attention to detail and your ability to communicate professionally Bilingual oral and written communication skills (English and French) an asset Competencies: Proactive, and thorough investigation of each and every claim Timely in claim handling and adjusting Ability to work independently Careful with an attention to detail handling claims documentation with electronic notes Appropriate management of claims expenses Timely in loss reserving according to our clients’ respective reserve philosophies Focused on dealing with claims properly and economically Professional, paying claims only where insured or insurer is legally liable Realistic with their claims reserves in accordance with client guidelines and philosophy. What We Offer: Competitive Pay Work-Life Balance Remote Working Opportunities E-flex Benefits Program Wellness Programs Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees Training and Career Development Opportunities Employee Referral Bonuses Employee Recognition Program Employee Perks (access to vendor discount programs) Reimbursement for Adjusting Licenses and Dues SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Apply Now	International Programs Group (IPG)	Toronto	Ontario	Share Job Link Copy to Clipboard	Apply Now
Account Coordinator - Full-time (Toronto, Montreal, New Westminster) Apply Now Company: ClaimsPro LP - International Programs Group Account Coordinator - Full-time (Toronto, Montreal, New Westminster) International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles. Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients. We are currently looking to fill 2 positions in our Toronto, Montreal and/or New Westminster offices. Responsibilities: Assist in set up and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports Prepare templates and data for Financial Analysis and Profitability of client accounts Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives Communication with external (client) and internal (Sales and Operations) stakeholders Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients Integration of Third Party Vendor and Client claims management systems Oversee internal file protocol reviews in conjunction with IPG Continuously work to enhance relationships with Insurer clients Communicates with client re: trust account balances and sufficiencies Works with Finance to ensure smooth cheque issuance workflow Works with Examiners to facilitate payment cash calls and scheme advances Facilitate data for production of MI reports Qualifications & Experience: 2-5 years’ experience in senior admin role multi-tasking and working with external clients Knowledge and experience in Insurer and Lloyd’s practices Proficiency in Excel Knowledge of third party vendor systems used by Insurers Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing. Teamwork – must genuinely intend to work cooperatively with others Initiative – being proactive in suggesting solutions to internal or external associates to improve process. Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders Environment/Working Conditions: We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks! SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Apply Now	International Programs Group (IPG)	Toronto	Ontario	Share Job Link Copy to Clipboard	Apply Now
Réviseurs, Biens – Temps plein (Télétravail, partout au Canada) Apply Now Company: ClaimsPro LP - International Programs Group Réviseurs, Biens – Temps plein (Télétravail, partout au Canada) Le Groupe de programmes internationaux (GPI) est un tiers administrateur indépendant qui fournit des services d’expertise en règlement de sinistres aux syndicats du Lloyd’s de Londres, aux assureurs nationaux, aux entités autoassurées et aux organisations qui ont des franchises élevées. Nous sommes à la recherche de Réviseurs, Biens pour se joindre à notre équipe. Le candidats retenus feront partie d'une équipe dynamique qui fournit un service de qualité aux clients internes et externes. Ils feront preuve d'excellentes compétences en matière de service à la clientèle et contribueront de façon importante au succès de l'organisation en fournissant un service compétent, détaillé et opportun. À l'aide d'un modèle de service au téléphone, les réviseurs du GPI gèrent les réclamations du début à la fin. Cette approche pratique permet de s'assurer que la réclamation est traitée correctement et contribue à réduire les coûts de règlement de sinistres par des tiers. Responsabilités: Examiner les réclamations biens d'une complexité moyenne à intermédiaire Produire des rapports avec les conseils occasionnels du Directeur Diriger les experts en sinistres route dans le cadre des enquêtes sur assignation de tâches Régler les sinistres directement avec les assurés ou leurs représentants Administrer les paiements/règlements des sinistres par le biais de comptes en fiducie Assurer la liaison avec toutes les parties prenantes pour veiller à ce que les besoins des clients soient satisfaits Faire rapport au syndicat ou à l'entité autoassurée conformément à leurs directives Qualifications et expérience: Bien que le permis et l'expérience soient essentiels pour être en mesure d'assumer des tâches de révision importantes pour un tiers administrateur, nous recherchons des personnes ayant fait leurs preuves. Vous devrez être fort sur le plan technique, être un bon planificateur et organisateur, comprendre les problèmes clés et fournir des solutions solides. Vous devrez être motivé pour faire ce type de travail et être enthousiasmé par les défis que doit relever une organisation en pleine croissance. Nous prendrons également en compte les éléments suivants: votre formation, une formation postsecondaire pertinente étant un atout avoir suivi les cours du programme de PAA ou travailler à l'obtention de la désignation de PAA est un atout votre capacité à détenir un permis d'expert en sinistres indépendant votre expérience de 3 à 7 ans dans l'exécution de travaux pertinents d'expertise en sinistres et/ou de révision. une exposition au marché du Lloyd's serait un atout votre expérience de la contribution positive à une équipe performante. des exemples de votre forte aptitude et de votre capacité à travailler avec la technologie votre souci du détail et votre capacité à communiquer de manière professionnelle compétences bilingues en communication orale et écrite (anglais et français) un atout Compétences: Enquête proactive et approfondie sur chaque réclamation Rapidité dans le traitement et le règlement des sinistres Capacité à travailler de manière indépendante Souci du détail dans le traitement des documents relatifs aux réclamations avec des notes électroniques. Gestion appropriée des dépenses liées aux réclamations Rapidité dans l’établissement des réserves pour les sinistres selon la philosophie des réserves de nos clients. Concentration sur le traitement des réclamations de manière appropriée et économique. Attitude professionnelle, ne payer les réclamations que lorsque l'assuré ou l'assureur est légalement responsable. Être réaliste dans les réserves pour les sinistres, conformément aux directives et à la philosophie des clients. Ce que nous offrons: Salaire concurrentiel Équilibre entre vie professionnelle et vie privée Possibilités de télétravail Programme d'avantages sociaux E-flex Programmes de mieux-être Régime enregistré d'épargne-retraite (REER), avec une contrepartie de 2 % pour les employés à temps plein. Possibilités de formation et de perfectionnement de carrière Primes de recommandation d’employés Programme de reconnaissance des employés Avantages pour les employés (accès aux programmes de rabais de fournisseurs) Remboursement pour les permis d’expert et les cotisations SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Apply Now	International Programs Group (IPG)	Montreal	Quebec	Share Job Link Copy to Clipboard	Apply Now
Liability Examiner - Full-time (Remote, Anywhere in Canada) Apply Now Company: ClaimsPro LP - International Programs Group Liability Examiner - Full-time (Remote, Anywhere in Canada) International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! http://internationalprogramsgroup.com/ Responsibilities: Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients. Examine complex liability claims. Direct Field Adjusters on assignment investigations Settle claims directly with claimants or their representatives Administer claims payments/settlements through trust accounts Liaise with all stakeholders to insure client's needs are met Education, Knowledge And Experience Required: College diploma or combination of education and equivalent business CIP designation an asset Minimum of 5 – 7 years of claims experience in handling of liability claims Experience dealing with Lloyds a clear advantage. ?Competencies Required To Succeed: Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner Strong analytical, problem solving and organizational skills Demonstrated ability to be proactive in identifying and implementing solutions Proven ability to multi-task in a fast paced and demanding environment Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment. SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Apply Now	International Programs Group (IPG)	Toronto	Ontario	Share Job Link Copy to Clipboard	Apply Now

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