Barbara Smith

Head of Claims, Canada

With 30+ years in the industry, Barb Smith has lead top performing multiline claim teams in both Ontario and British Columbia with claims relating to Property, Home Warranty, GL, Auto BI & AB as well as entertainment claims. Barb’s specialties include Auto Bodily Injury and Catastrophic Accident Benefit claims. Her experience also extends to Ombudsman, Compliance and audit duties. Barb is knowledgeable in reinsurance from her role as Claim AVP at a prominent Toronto Reinsurance Broker. Barb is passionate about mentoring and train young claims professionals. Her outstanding customer service landed her the role of Claim Relationship Manager for two large Municipal Accounts with a major insurer. During her career, Barb was a multiline adjuster specializing in Auto Bodily Injury and Catastrophic Accident Benefit Claims.

Barb’s role at IPG will include creating a National Audit program based on individual client SLAs, Lloyd’s requirements and external audit feedback. Barb will also assist with the development and implementation of training through a variety of means, coordination of syndicate audits.