Company:

Company:

International Programs Group (IPG) est un administrateur de réclamations qui fournit des services de sinistres aux syndicats des Lloyd's, aux assureurs nationaux, aux entités auto-assurées ou aux organisations avec des franchises élevées ou une rétention auto-assurée.  Nous recherchons actuellement un examinateur idéalement dans la région de Montréal ou dans la province de Québec.

Aujourd'hui, IPG travaille avec le plus grand réseau canadien de cabinets d'expertise indépendants à travers le pays. Opérant à partir de Toronto, Montréal et Vancouver, chaque bureau IPG est doté d'examinateurs seniors spécialisés et d'examinateurs de bureau qualifiés. Nous avons une expertise régionale et avons notre licence dans toutes les provinces Canadiennes. Le candidat retenu travaillera au sein d'IPG, une entreprise pleine d'opportunités et d'enthousiasme - nous recherchons le bon candidat pour nous rejoindre !

Responsabilités :

• Agir en tant qu’expert en sinistre pour divers comptes Lloyds, ce qui implique de fournir un service de réclamation rapide, équitable et de qualité aux clients.
• S’occuper des réclamations de responsabilité complexes.
• Diriger les ajusteurs indépendants et les guider dans leur enquête.
• Régler les réclamations directement avec les demandeurs ou leurs représentants
• Administrer les paiements/règlements de réclamations au moyen de comptes en fiducie
• Assurer la liaison avec toutes les parties prenantes pour s'assurer que les besoins du client soient satisfaits

Éducation, connaissances et expérience requise :

• Diplôme d'études collégiales ou combinaison d'études et expérience équivalente dans une entreprise équivalente
• Le candidat doit avoir son permis de l’AMF(Autorité des Marchés Financiers)  pour la province de Québec
• Minimum de 5 à 7 ans d'expérience dans le traitement des réclamations en responsabilité civile
• Excellentes compétences en communication orale et écrite en anglais et en français
• Expérience avec les réclamations impliquant les Souscripteurs du Lloyds serait un atout.

Compétences requises :

• La personne doit démontrer sa capacité à diriger des experts en sinistres de tous niveaux et à travailler efficacement dans un environnement d'équipe
• Capacité déjà démontrée à communiquer efficacement avec les associés internes et externes, à l’oral ainsi qu’à l’écrit.
• Une attitude positive et une approche de service à la clientèle favorisant le traitement des demandes de manière efficace.
• Solides compétences analytiques, de résolution de problèmes et d'organisation
• Capacité démontrée à être proactif dans l'identification et la mise en œuvre de solutions
• Capacité éprouvée à effectuer plusieurs tâches dans un environnement exigeant et au rythme rapide
• Compétences informatiques exceptionnelles. Capacité à naviguer dans divers systèmes, à maîtriser MS Office et à travailler dans un environnement sans papier.

Ce que nous offrons :

• Salaire compétitif
• Équilibre entre vie professionnelle et vie privée
• Possibilités de travail à distance et hybride
• Programme d'avantages sociaux E-flex
• Programmes de bien-être
• Régime enregistré d'épargne-retraite (REER), y compris une contribution de 2 % pour les employés à temps plein
• Possibilités de formation et de développement de carrière
• Primes de recommandation des employés
• Programme de reconnaissance des employés
• Avantages pour les employés (accès à des programmes de rabais auprès de fournisseurs)
• Remboursement des frais d'ajustement des licences et des cotisations

SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

SCM Insurance Services (SCM) et ses sociétés affiliées n'acceptent pas les candidatures spontanées provenant de recruteurs tiers et demandent par la présente aux agences de ne pas contacter directement les employés ou les responsables de SCM pour leur présenter des candidats.  Veuillez noter que SCM ne versera AUCUNE commission pour tout placement résultant de la réception d'une candidature spontanée et considérera toute candidature spontanée transmise comme une information publique.  SCM accepte les candidatures soumises directement par les candidats.

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. We are currently seeking an Examiner ideally within the Montreal Area or within the province of Quebec.

Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!

Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
• Examine complex liability claims.
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met

Education, Knowledge and Experience Required:

• College diploma or combination of education and equivalent business
• Candidate must be Licensed in the province of Quebec
• Minimum of 5 – 7 years of claims experience in handling of liability claims
• Excellent oral and written communication skills in both English and French
• Experience dealing with Lloyds a clear advantage.

Competencies Required to Succeed:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

What We Offer:

• Competitive Pay: $60,000 - $100,000 CAD annual

• Work-Life Balance

• Remote and Hybrid Work Opportunities

• E-flex Benefits Program

• Wellness Programs

• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees

• Training and Career Development Opportunities

• Employee Referral Bonuses

• Employee Recognition Program

• Employee Perks (access to vendor discount programs)

• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.

Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!

We have an existing opportunity to add a Liability Examiner to our team!

Role Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients

• Examine complex liability claims

• Direct Field Adjusters on assignment investigations

• Settle claims directly with claimants or their representatives

• Administer claims payments/settlements through trust accounts

• Liaise with all stakeholders to insure client's needs are met

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset

• Your completed CIP courses, or working towards CIP designation

• Your ability to hold an independent adjusting license

• Your 5-7 years' experience delivering relevant claims adjusting and/or examining work

• Exposure to the Lloyd's market would be an asset

• Your experience positively contributing to a high-performing team

• Examples of your strong aptitude and ability to work with technology

• Your attention to detail and your ability to communicate professionally

Competencies:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment

• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques

• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner

• Strong analytical, problem solving and organizational skills

• Demonstrated ability to be proactive in identifying and implementing solutions

• Proven ability to multi-task in a fast paced and demanding environment

• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

What We Offer:

• Competitive Pay: $60,000 - $100,000 CAD annual

• Work-Life Balance

• Remote and Hybrid Work Opportunities

• E-flex Benefits Program

• Wellness Programs

• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees

• Training and Career Development Opportunities

• Employee Referral Bonuses

• Employee Recognition Program

• Employee Perks (access to vendor discount programs)

• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Le Groupe de programmes internationaux (GPI) est un tiers administrateur indépendant qui fournit des services d’expertise en règlement de sinistres aux syndicats du Lloyd’s de Londres, aux assureurs nationaux, aux entités autoassurées et aux organisations qui ont des franchises élevées.

 
Nous sommes à la recherche un Réviseur, Réclamations biens pour se joindre à notre équipe. Le candidats retenus feront partie d'une équipe dynamique qui fournit un service de qualité aux clients internes et externes. Ils feront preuve d'excellentes compétences en matière de service à la clientèle et contribueront de façon importante au succès de l'organisation en fournissant un service compétent, détaillé et opportun. À l'aide d'un modèle de service au téléphone, les réviseurs du GPI gèrent les réclamations du début à la fin. Cette approche pratique permet de s'assurer que la réclamation est traitée correctement et contribue à réduire les coûts de règlement de sinistres par des tiers.

Responsabilités:

• Examiner les réclamations biens d'une complexité moyenne à intermédiaire

• Produire des rapports avec les conseils occasionnels du Directeur

• Diriger les experts en sinistres route dans le cadre des enquêtes sur assignation de tâches

• Régler les sinistres directement avec les assurés ou leurs représentants

• Administrer les paiements/règlements des sinistres par le biais de comptes en fiducie

• Assurer la liaison avec toutes les parties prenantes pour veiller à ce que les besoins des clients soient satisfaits

• Faire rapport au syndicat ou à l'entité autoassurée conformément à leurs directives

Qualifications et expérience:

Bien que le permis et l'expérience soient essentiels pour être en mesure d'assumer des tâches de révision importantes pour un tiers administrateur, nous recherchons des personnes ayant fait leurs preuves. Vous devrez être fort sur le plan technique, être un bon planificateur et organisateur, comprendre les problèmes clés et fournir des solutions solides. Vous devrez être motivé pour faire ce type de travail et être enthousiasmé par les défis que doit relever une organisation en pleine croissance.

Nous prendrons également en compte les éléments suivants:

• votre formation, une formation postsecondaire pertinente étant un atout

• avoir suivi les cours du programme de PAA ou travailler à l'obtention de la désignation de PAA est un atout

• votre capacité à détenir un permis d'expert en sinistres indépendant dans la province de Québec

• votre expérience de 3 à 7 ans dans l'exécution de travaux pertinents d'expertise en sinistres et/ou de révision.

• une exposition au marché du Lloyd's serait un atout

• votre expérience de la contribution positive à une équipe performante.

• des exemples de votre forte aptitude et de votre capacité à travailler avec la technologie

• votre souci du détail et votre capacité à communiquer de manière professionnelle

• compétences bilingues en communication orale et écrite (anglais et français) requis

Ce que nous offrons:

• Salaire concurrentiel

• Équilibre entre vie professionnelle et vie privée

• Possibilités de télétravail et hybride

• Programme d'avantages sociaux E-flex

• Programmes de mieux-être

• Régime enregistré d'épargne-retraite (REER), avec une contrepartie de 2 % pour les employés à temps plein.

• Possibilités de formation et de perfectionnement de carrière

• Primes de recommandation d’employés

• Programme de reconnaissance des employés

• Avantages pour les employés (accès aux programmes de rabais de fournisseurs)

• Remboursement pour les permis d’expert et les cotisations

SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.  SCM accepte les CV soumis directement par les candidats.

International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions.

We are seeking a Property Claims Examiner to join our team. The successful candidates will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled properly and also helps offset third-party adjusting costs.

Responsibilities:

• Examine moderate to intermediate complex property claims

• Produce reports with occasional guidance from Manager

• Direct Field Adjusters on task assignment investigations

• Settle claims directly with Insureds or their representatives

• Administer claims payments/settlements through trust accounts

• Liaise with all stakeholders to insure clients needs are met

• Report back to the syndicate or self-insured according to their guidelines

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be  strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset

• Your completed CIP courses, or working towards CIP designation

• Your ability to hold an independent adjusting license in the province of Quebec

• Your 3-7 years' experience delivering relevant claims adjusting and/or examining work

• Exposure to the Lloyd's market would be an asset

• Your experience positively contributing to a high-performing team

• Examples of your strong aptitude and ability to work with technology

• Your attention to detail and your ability to communicate professionally

• Bilingual oral and written communication skills (English and French) required

What We Offer:

• Competitive Pay

• Work-Life Balance

• Remote and Hybrid Working Opportunities

• E-flex Benefits Program

• Wellness Programs

• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees

• Training and Career Development Opportunities

• Employee Referral Bonuses

• Employee Recognition Program

• Employee Perks (access to vendor discount programs)

• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.

We have an existing opportunity to add a Subrogation Examiner to our team! Working within a team environment, the Subrogation Examiner will be responsible for contacting and follow up with clients, third parties and Insurers regarding the collection of deductibles, claim recoveries, overpayments and other subrogation related activities.

Role Responsibilities:

• Communicate with clients/brokers/third parties/external vendors/experts/law firms/counsel via phone, email, and letter regarding the collection of deductibles, claim recoveries, overpayments and other claim related financial handling
• Creation and drafting of correspondence/reporting
• Accurately enter claims and financial data in various client databases
• Time entries into internal time tracking system
• Creation and updating of various spreadsheets

Qualifications & Experience:

We are looking for someone with a demonstrated and proven track record of performance. You will be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges it provides.

• Minimum of 3-5 years subrogation or litigation experience
• Strong knowledge of subscription based insurance policies
• Confident with large loss claim handling
• Strong legal knowledge and understanding
• Strong negotiation and communication skills
• Preference given to applicants with auto and property claims adjusting experience

Successful applications to this job will address:

• Your experience within the insurance industry
• Communication skills - the ability to communicate effectively with clients and brokers either verbally or in writing
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated ability to manage changing priorities and proven organizational skills
• Experience with Word, Excel & Outlook skills are required
• All other computer applications – must have the aptitude and ability to learn as required

What We Offer:

• Competitive Pay: $60,000 - $100,000 CAD Annual
• Work-Life Balance
• Remote and Hybrid Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions.

We have an existing opportunity to add a Property Claims Examiner to our team!

The successful candidates will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled properly and also helps offset third-party adjusting costs.

Role Responsibilities:

• Examine moderate to intermediate complex property claims

• Produce reports with occasional guidance from Manager

• Direct Field Adjusters on task assignment investigations

• Settle claims directly with Insureds or their representatives

• Administer claims payments/settlements through trust accounts

• Liaise with all stakeholders to insure clients needs are met

• Report back to the syndicate or self-insured according to their guidelines

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be  strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset

• Your completed CIP courses, or working towards CIP designation

• Your ability to hold an independent adjusting license

• Your 3-7 years' experience delivering relevant claims adjusting and/or examining work

• Exposure to the Lloyd's market would be an asset

• Your experience positively contributing to a high-performing team

• Examples of your strong aptitude and ability to work with technology

• Your attention to detail and your ability to communicate professionally

What We Offer:

• Competitive Pay: $60,000 - $100,000 CAD Annual

• Work-Life Balance

• Remote and Hybrid Work Opportunities

• E-flex Benefits Program

• Wellness Programs

• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees

• Training and Career Development Opportunities

• Employee Referral Bonuses

• Employee Recognition Program

• Employee Perks (access to vendor discount programs)

• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Overview:

Reporting to the Head of Claims, US, the Claims Supervisor is responsible for supervising all claim activity and team of employees.

Role Responsibilities:

• Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards, client specific handling instructions and in accordance with applicable laws.
• Oversee investigation, evaluation and adjustment of assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Conduct file reviews to oversee coverage review, ensure proper claims handling, and provide feedback on steps to move file to conclusion.
• Review and approve payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within IPG standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Provide education, training and assist in the development of claim staff
• Supervision of all claim activity for specified team.
• Compliance with IPG standards and special client handling instructions as established
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issues
• Reviews findings with team member to jointly develop a plan for corrective action
• Defines team goals and communicates those goals to assigned team. Motivate team to perform at the highest level
• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled
• Communicates with clients, carriers, and brokers in a professional, positive and proactive manner
• Works collaboratively across all internal departments
• Must adhere to all company and department personnel policies and procedures
• This job description is not intended to be all-inclusive, and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directed
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred
• Experience with Lloyd’s of London is considered an asset
• Minimum of 3-5 years claim handling experience
• Proficient in Microsoft Office 
• Experience with variety of insurance policies a plus
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during the of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, numbers, and changing priorities
• Only US residents will be considered
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote work but may require some travel to home office, etc.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Company:

Company:

Claims Examiner - Transportation

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Overview:

Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling transportation and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

Role Responsibilities:

• Initiate the investigation of new claims

• Make liability/coverage decisions

• Evaluate and negotiate settlements of collision, specified perils, property damage, and transportation losses as appropriate.

• Manage and oversee the work of outside adjusters, appraisers and experts.

• Establish contact with the insured and claimant within established protocol.

• Recognize coverage issues and bring them to the attention of the supervisor.

• Develop basic understanding of liability and coverage principles.

• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.

• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.

• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.

• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.

• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.

• Maintain state license by completing continuing education coursework and/or work towards a claims designation.

• Handle small claim suits as needed.

• Other duties as assigned by the claims supervisor

• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred

• Experience with Lloyd’s of London is considered an asset

• Proficient in Microsoft Office ; Experience with Xactimate

• Able to be licensed in states, countries where necessary

• AIC designation preferred

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.

• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.

• Ability to plan and exercise conscious control over the amount of time spent on specific activities.

• Strong Communicator (verbal and written)

• Ability to multi-task and handle high volume of concurrent tasks

• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities

• All prospective employees must pass a background check

• Office environment including prolonged periods of computer use

• Location: Remote working but may require some travel to home office, etc.

• Only US Residents will be considered

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.