Company:

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Reporting to the Claims Supervisor, the Property Claims Examiner is responsible for investigating and settling property and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

Role Responsibilities:

• Initiate the investigation of new claims
• Make liability/coverage decisions
• Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate.
• Manage and oversee the work of outside adjusters, appraisers and experts.
• Establish contact with the insured and claimant within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of liability and coverage principles.
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.
• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Handle small claim suits as needed.
• Other duties as assigned by the claims supervisor

• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred
• Experience with Lloyd’s of London is considered an asset
• Proficiency with Microsoft Office; experience with Xactimate
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.
• Only US residents will be considered

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Company:

Company:

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. 
 
Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! http://internationalprogramsgroup.com/

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.
  

Role Responsibilities:

• Lead and champion change
• Mentor, inspire and challenge Examiners to meet their full potential while promoting a strong team environment
• Coaching, feedback, and performance management of staff to ensure service levels are being achieved
• Assist Manager, Public Sector Group as required 
• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients
• Manage governmental liability claims; examine complex liability claims
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met

Qualifications:

• College diploma or combination of education and equivalent business
• CIP designation an asset
• Minimum of 7-10 years of casualty claims experience including professional lines
• Supervisory/Team Leadership experience an asset
• Professional liability experience, including complex coverage analysis
• Experience dealing with Lloyds a clear advantage

Competencies Required to Succeed:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques 
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment. 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. We are currently seeking a Liability Examiner.

Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.

Role Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
• Examine complex liability claims.
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure client's needs are met

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset
• Your completed CIP courses, or working towards CIP designation
• Your ability to hold an independent adjusting license
• Your 5-7 years' experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Your experience positively contributing to a high-performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally

?C?ompetencies:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

What We Offer:

• Competitive Pay
• Work-Life Balance
• Remote Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. We are currently seeking a Liability Examiner.

Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.

Role Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
• Examine complex liability claims.
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure client's needs are met

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset
• Your completed CIP courses, or working towards CIP designation
• Your ability to hold an independent adjusting license
• Your 7-10 years' experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Your experience positively contributing to a high-performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally

?C?ompetencies:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

What We Offer:

• Competitive Pay
• Work-Life Balance
• Remote Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Responsibilities:

• Receive, review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling
• Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
• Ensure policy declarations are accurate and interact with clients as required to obtain appropriate set up documents
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details
• Other duties as assigned such as processing incoming and outgoing mail (regular and courier), financial recording of recovery cheques received, answering telephones, general services required to assist smooth operation of the office

Qualifications & Experience

• Grade twelve diploma; however a post-secondary diploma in Office Administration will be given preference
• Familiarity or previous insurance claims experience will be a definite asset
• 2-3 years’ experience in an administrative support role is required
• Previously demonstrated ability to execute high attention to detail and strong analytical skill
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviours showing initiative and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment, as well as work independently
• Intermediate experience with Word and Excel skills are required
• All other computer applications – must have the aptitude and ability to learn as required?
• Detail Oriented with a customer service focus
• Bilingualism considered an asset

Environment/Working Conditions

• Positive team dynamics
• All prospective employees must pass a background check
• Time allocation estimations are subject to change
• Competitive Salary - $41k to $55k Annually

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are committed to providing the highest quality of Third-Party Administrator (TPA) services. IPG also provides clients with the added value of local, on-the-ground knowledge and coast-to-coast coverage across Canada and the UK.

Reporting to the Head of Claims, we are seeking an experienced and dynamic Assistant Head of Claims to support and enhance the oversight, training, and performance of our claims team. The ideal candidate will possess a comprehensive understanding of all lines of claims, be comfortable interacting with clients, and demonstrate a proactive, innovative, and energized approach to driving results. As the Assistant Head of Claims, you will play a critical role in promoting best-in-class customer service, driving operational excellence, and fostering a productive work environment.

Please note this role will have a hybrid work model. The successful candidate will be required to work from an office a minimum of three days per week.

Key Responsibilities:

• Team Leadership and Support: Provide support, guidance, leadership, and motivation to claims team members, ensuring maximum performance and fostering a positive team culture.
• Customer Service Excellence: Create an environment that encourages best-in-class customer service, ensuring that client needs are met effectively and efficiently.
• Best Practices Implementation: Oversee the implementation of best practices based on company goals and industry standards.
• Technical Guidance: Offer technical support to the team in areas including claim investigation, reserving evaluation, and resolution of claims.
• Collaboration with Analytics: Partner with the analytical team to generate and interpret necessary results and trending reports and implement changes/training as required.
• Day-to-Day Operations: Manage all aspects of daily operations within the claims team, ensuring smooth workflow and adherence to company objectives.
• Performance Monitoring: Track and monitor individual and unit performance against established productivity and quality metrics, providing feedback and ensuring goals are met.
• Continuous Improvement: Identify opportunities for improvement and recommend solutions through the modification of existing quality and severity initiatives to enhance claims results.
• Regulatory Compliance: Ensure that claims procedures and practices are executed in full compliance with client guidelines and SLAs.

Qualifications:

• Professional Designations: CIP/FCIP designation required.
• Education: University Degree, College Diploma, or relevant certification in a related field an asset.
• Experience: A minimum of 10 years of experience in claims across all lines of business.
• Management Experience: Proven experience in managing teams and coaching others.
• Training and Development: Experience in training, coaching, and developing a high-performing claims team.
• Technical Expertise: Strong knowledge of claims handling, including claims investigation, reserving, and settlement processes.
• Communication Skills: Advanced writing and communication skills to effectively engage with both staff and clients.
• Leadership Qualities: Demonstrated ability to lead and motivate a team, drive results, and maintain a proactive, innovative mindset.

What We Offer:

• Competitive Pay
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Company:

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are committed to providing the highest quality of Third-Party Administrator (TPA) services. IPG also provides clients with the added value of local, on-the-ground knowledge and coast-to-coast coverage across Canada and the UK.

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.

IPG does have an office in downtown Toronto.  This role is also suitable for a candidate who prefers a hybrid work environment.

Key Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients. 
• Examine complex liability claims. 
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met

 
Education, Knowledge and Experience Required:

• College diploma or combination of education and equivalent business
• CIP designation an asset
• Minimum of 5 years of casualty claims experience including specialty lines experience an asset
• Experience dealing with Lloyds a clear advantage.

Competencies Required to Succeed:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques 
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment. 

What We Offer:

• Competitive Pay
• Work-Life Balance
• Remote Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company: