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Company:

ClaimsPro LP - International Programs Group

Claims Representative - Remote - St Louis, Missouri, United States

 

 

Reporting to a Claims Supervisor, the Claims Representative is responsible for investigating and settling personal property damage claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

 

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico, handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

 

Job Responsibilities:

• Initiate the investigation of new claims
• Make coverage decisions based on the Named Peril Policies
• Evaluate settlements of personal property damage as appropriate.
• Establish contact with the insured and storage facility within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of all entities under this program and their corresponding certificates and policies.
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation.
• Respond to time sensitive material including but not limited to department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Other duties assigned by the claim’s supervisor.
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

 

Qualifications, Education and/or Experience   

• 1-2 years relatable claims representative experience
• High School Diploma or Equivalent required

 

Computer Skills

• Proficiency in Microsoft Office 
• Experience with variety of insurance policies a plus

 

Certificates, Licenses, Registrations

• Able to be licensed in states, countries where necessary

 

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal.
• Document claim files note clearly with all communications and activities that occur during the handling of the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines with several changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time
• This is a salaried based role

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates

#IPG

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Company:

ClaimsPro LP - International Programs Group

Liability Claims Examiner - Remote - Anywhere in Canada

Compensation range: $67,200.00 - $93,300.00 annually

 

 

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.

Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!

We have an existing opportunity to add a full-time Liability Examiner to our team!

Role Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients
• Examine complex liability claims
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset
• Your completed CIP courses, or working towards CIP designation
• Your ability to hold an independent adjusting license
• Your 5-7 years' experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Proficiency with Microsoft Office
• Your experience positively contributing to a high-performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally

What We Offer:

• Competitive Pay: $67,200 - $93,300 CAD Annual - Compensation is commensurate with experience, qualifications, and internal equity
• Work-Life Balance
• Remote and Hybrid Work Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

ClaimsPro LP - International Programs Group

Réviseur, Réclamations biens - Property Claims Examiner – Montreal, Quebec, Canada

 

 

Le Groupe de programmes internationaux (GPI) est un tiers administrateur indépendant qui fournit des services d’expertise en règlement de sinistres aux syndicats du Lloyd’s de Londres, aux assureurs nationaux, aux entités autoassurées et aux organisations qui ont des franchises élevées.

Nous recherchons actuellement un(e) Réviseur, Réclamations biens à temps plein télétravail rejoindre notre équipe! 

Bien que destiné à être une opportunité de travail à distance, ce poste peut nécessiter une présence au bureau pour une formation, des réunions avec les clients ou des réunions d'équipe avec une notification suffisante.

Le candidats retenus feront partie d'une équipe dynamique qui fournit un service de qualité aux clients internes et externes. Ils feront preuve d'excellentes compétences en matière de service à la clientèle et contribueront de façon importante au succès de l'organisation en fournissant un service compétent, détaillé et opportun. À l'aide d'un modèle de service au téléphone, les réviseurs du GPI gèrent les réclamations du début à la fin. Cette approche pratique permet de s'assurer que la réclamation est traitée correctement et contribue à réduire les coûts de règlement de sinistres par des tiers.

Responsabilités:

• Examiner les réclamations biens d'une complexité moyenne à intermédiaire
• Produire des rapports avec les conseils occasionnels du Directeur
• Diriger les experts en sinistres route dans le cadre des enquêtes sur assignation de tâches
• Régler les sinistres directement avec les assurés ou leurs représentants
• Administrer les paiements/règlements des sinistres par le biais de comptes en fiducie
• Assurer la liaison avec toutes les parties prenantes pour veiller à ce que les besoins des clients soient satisfaits
• Faire rapport au syndicat ou à l'entité autoassurée conformément à leurs directives

Qualifications et expérience:

Bien que le permis et l'expérience soient essentiels pour être en mesure d'assumer des tâches de révision importantes pour un tiers administrateur, nous recherchons des personnes ayant fait leurs preuves. Vous devrez être fort sur le plan technique, être un bon planificateur et organisateur, comprendre les problèmes clés et fournir des solutions solides. Vous devrez être motivé pour faire ce type de travail et être enthousiasmé par les défis que doit relever une organisation en pleine croissance.

Nous prendrons également en compte les éléments suivants:

• votre formation, une formation postsecondaire pertinente étant un atout
• avoir suivi les cours du programme de PAA ou travailler à l'obtention de la désignation de PAA est un atout
• votre capacité à détenir un permis d'expert en sinistres indépendant dans la province de Québec
• votre expérience de 3 à 7 ans dans l'exécution de travaux pertinents d'expertise en sinistres et/ou de révision.
• une exposition au marché du Lloyd's serait un atout
• votre expérience de la contribution positive à une équipe performante.
• des exemples de votre forte aptitude et de votre capacité à travailler avec la technologie
• votre souci du détail et votre capacité à communiquer de manière professionnelle
• compétences bilingues en communication orale et écrite (anglais et français) requis

Ce que nous offrons:

• Salaire concurrentiel
• Équilibre entre vie professionnelle et vie privée
• Possibilités de télétravail
• Programme d'avantages sociaux E-flex
• Programmes de mieux-être
• Régime enregistré d'épargne-retraite (REER), avec une contrepartie de 2 % pour les employés à temps plein.
• Possibilités de formation et de perfectionnement de carrière
• Primes de recommandation d’employés
• Programme de reconnaissance des employés
• Avantages pour les employés (accès aux programmes de rabais de fournisseurs)
• Remboursement pour les permis d’expert et les cotisations

Nous encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

Nous n'acceptons pas les candidatures spontanées d’agences de recrutement et demandons à ces dernières de ne pas contacter directement nos employés ou nos gestionnaires pour nous présenter des candidats. Veuillez noter que nous NE verserons AUCUNE commission pour un placement résultant de la réception d'une candidature spontanée et que toute candidature spontanée sera considérée comme une information publique. Nous accueillons favorablement les candidatures envoyées directement par les candidats.

#IPG

___________________________________________________________________________________________

International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions.

We have an existing opportunity to add a Remote/Full-time Property Claims Examiner to our team!

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification

The successful candidates will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled properly and also helps offset third-party adjusting costs.

Responsibilities:

• Examine moderate to intermediate complex property claims
• Produce reports with occasional guidance from Manager
• Direct Field Adjusters on task assignment investigations
• Settle claims directly with Insureds or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure clients needs are met
• Report back to the syndicate or self-insured according to their guidelines

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be  strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset
• Your completed CIP courses, or working towards CIP designation
• Your ability to hold an independent adjusting license in the province of Quebec
• Your 3-7 years' experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Your experience positively contributing to a high-performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally
• Bilingual oral and written communication skills (English and French) required

What We Offer:

• Competitive Pay
• Work-Life Balance
• Remote Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

ClaimsPro LP - International Programs Group

Customer Support Specialist - REMOTE - Arkansas, United States

 

 

We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities:

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications, Education and/or Experience   

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred

Computer Skills

• Proficient in Microsoft Office 

Competencies

• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time
• Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

ClaimsPro LP - International Programs Group

Account Coordinator - New Westminster, British Columbia, Canada

Compensation range: $52,200.00 - $72,500.00 annually

 

 

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.

Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

Salary range for this position is: $52,200 to $72,500 annually. Compensation is commensurate with experience, qualifications, and internal equity. 

We have an existing opportunity to add a full-time Account Coordinator to our growing team! This position may work from either our Toronto, New Westminster, or Montreal office. This is a Hybrid role.

Responsibilities:

• Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
• Manage and maintain accounts funded in trust on clients behalf.
• Reconciliation of financial transactions across various client management systems
• Oversee internal file protocol reviews in conjunction with IPG procedures.
• Continuously work to enhance relationships with Insurer clients
• Communicate with client re: trust account balances and adequacies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Qualifications & Experience:

• 2-5 years’ experience in senior admin role multi-tasking and working with external clients
• Knowledge and experience in Insurer and Lloyd’s practices
• Proficiency in Excel
• Knowledge of third-party vendor systems used by Insurers
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

ClaimsPro LP - International Programs Group

Claims Examiner - Liability - REMOTE - Little Rock, Arkansas, United States

 

 

Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling liability and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

 

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

 

Job Responsibilities:

• Initiate the investigation of new claims
• Make liability/coverage decisions
• Evaluate and negotiate settlements of collision, specified perils, property damage, and liability losses as appropriate.
• Manage and oversee the work of outside adjusters, appraisers and experts.
• Establish contact with the insured and claimant within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of liability and coverage principles.
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.
• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Handle small claim suits as needed.
• Other duties as assigned by the claims supervisor
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

 

Qualifications, Education and/or Experience   

• 2-5 years experience with any of these areas - auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred
• Experience with Lloyd’s of London is preferred
• Must reside in the US

 

Computer Skills

• Proficient in Microsoft Office 
• Experience with Xactimate

 

Certificates, Licenses, Registrations

• Able to be licensed in states, countries where necessary
• AIC designation preferred

 

Competencies

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

 

 

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.

 

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

ClaimsPro LP - International Programs Group

Sr Liability Claims Examiner - REMOTE - Little Rock, Arkansas, United States

 

 

Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling liability and first party claims and third-party claims, with an emphasis on strong communication, organization and customer service, while utilizing client and state specific guidelines.

 

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

 

Job Responsibilities:

• Investigate liability claims to determine coverage, liability, and damages.
• Review accident reports, witness statements, medical documentation, and related claim materials.
• Conduct interviews with claimants, insureds, witnesses, and other involved parties.
• Analyze policy provisions and coverage details to determine claim applicability.
• Manage assigned claims from initial report through resolution.
• Establish and maintain appropriate claim reserves based on claim exposure.
• Evaluate damages including bodily injury, liability exposure, and property damage.
• Negotiate settlements with claimants, attorneys, and other involved parties.
• Coordinate with defense counsel and assist in litigation management when applicable.
• Maintain regular communication with clients, insureds, claimants, and legal representatives.
• Provide updates regarding claim status, strategy, and resolution progress.
• Deliver high-quality customer service while managing sensitive claim situations.
• Maintain accurate and detailed claim documentation within the claims management system.
• Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards.
• Identify potential fraud indicators and escalate concerns when appropriate.
• Manages complex and high-exposure liability claims, including significant bodily injury and litigated claims
• Develops claim strategies and works closely with defense counsel and internal leadership on complex matters
• Serves as a technical resource and mentor to less experienced adjusters
• May assist with training, file reviews, and complex claim consultations
• Brings strong expertise in casualty, commercial liability, and claim resolution strategy

 

Qualifications, Education and/or Experience   

• High School Diploma or Equivalent required
• Bachelor’s degree is preferred
• 5-7 years of liability or casualty claims handling experience
• Demonstrated experience managing complex, litigated, and high-severity claims
• Must reside in the US

 

Certificates, Licenses, Registrations

• Claims adjusting licenses as required by jurisdiction
• AIC designation preferred

 

Competencies

• Strong investigative, analytical, and negotiation skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple claims while maintaining quality and service standards.
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.
  

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

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Company:

ClaimsPro LP - International Programs Group

Specialty Lines Examiner - Toronto, Ontario, Canada

Compensation range: $80,300.00 - $111,500.00 annually

 

 

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. 
 
Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!

We have an existing opportunity to add a full-time Specialty Lines Examiner to our team!

IPG has offices in Toronto, Montreal and New Westminster. This role is suitable for a candidate who prefers to work in an office part or full time or fully remote.

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.
  
Competencies Required to Succeed:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques 
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment. 

Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients. 
• Examine complex liability claims. 
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met

 
Education, Knowledge and Experience Required:

• College diploma or combination of education and equivalent business
• CIP designation an asset
• Minimum of 5 years of casualty claims experience including specialty lines experience an asset
• Experience dealing with Lloyds a clear advantage.

What We Offer:

• Competitive Pay: $80,300.00 - $111,500.00 CAD Annual - compensation range is commensurate with experience, qualifications, and internal equity
• Work-Life Balance
• Remote Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

Postuler

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Company:

ClaimsPro LP - International Programs Group

Property Claims Examiner - REMOTE - Little Rock, Arkansas, United States

 

 

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling property and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

Job Responsibilities:

• Initiate the investigation of new claims

• Make liability/coverage decisions

• Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate.

• Manage and oversee the work of outside adjusters, appraisers and experts.

• Establish contact with the insured and claimant within established protocol.

• Recognize coverage issues and bring them to the attention of the supervisor.

• Develop basic understanding of liability and coverage principles.

• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.

• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.

• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.

• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.

• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.

• Maintain state license by completing continuing education coursework and/or work towards a claims designation.

• Handle small claim suits as needed.

• Other duties as assigned by the claims supervisor

• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications, Education and/or Experience   

• High School Diploma or Equivalent required

• Bachelor’s degree is preferred

• 3-5 years Property Claims experience

• Experience with Lloyd’s of London is considered an asset

Computer Skills

• Proficient in Microsoft Office 

• Experience with Xactimate

Certificates, Licenses, Registrations

• Able to be licensed in states, countries where necessary

• AIC designation preferred

Competencies

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.

• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.

• Ability to plan and exercise conscious control over the amount of time spent on specific activities.

• Strong Communicator (verbal and written)

• Ability to multi-task and handle high volume of concurrent tasks

• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities

• All prospective employees must pass a background check

• Office environment including prolonged periods of computer use

• Location: Remote working but may require some travel to home office, etc.

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

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